Shipping policy
Last updated: December 17, 2025
This Shipping Policy explains how shipping works for orders placed on loomandlatch.com.
Shipping origin
All orders ship from Canada.
Where we ship
We currently ship to:
- Canada
- United States
- United Kingdom
- Australia
Processing time
Orders are processed and shipped within 1–3 business days (excluding weekends and holidays).
Estimated delivery times (after shipping)
Delivery times are estimates and start once your order has shipped:
- Canada: 5–7 business days
- United States: 10–14 business days
- United Kingdom: 10–14 business days
- Australia: 10–14 business days
Delays can occur due to carrier volume, weather, customs processing, or other factors outside our control.
Tracking
If tracking is available for your shipment, we’ll email you a shipping confirmation with tracking details once your order ships.
Shipping rates
Shipping rates are calculated at checkout based on your location and order details.
[Add your rule here if you offer free shipping over $X or flat-rate shipping.]
Customs, duties, and taxes (international orders)
For orders shipped outside Canada, you may be responsible for import duties, taxes, and customs fees charged by your country. These fees are not controlled by Loom & Latch and are not included unless explicitly stated at checkout.
Address accuracy
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we may require additional postage to reship it.
Lost, delayed, or missing packages
If your tracking shows “delivered” but you haven’t received your package, please:
- Check with household members/neighbors and your delivery location, and
- Contact the carrier with your tracking number.
If you still can’t locate it, email us at support@loomandlatch.com and we’ll help you troubleshoot and determine next steps.
Contact
Questions about shipping? Email support@loomandlatch.com with your order number.